After a complete lack of even the slightest attempt of customer retention on DirecTV’s part (wow – they must have plenty of subscribers) we took the plunge and are back with Comcast.
The ReplayTV seemed to have died (fixed it with a new hard drive and some creative hacking since) and I figured that I finally wanted HD and an HD-DVR. DirecTV said “sure, pay us $500 up front and we’ll lease the DVR to you for an additional $15 a month. And oh-btw: no local channels / networks in HD.” Gee, what a sweet deal.
Comcast had the “Dish Win Back” offer that got us Digital Cable with HD, and HD-DVR, no up-front cost and monthly fees that even after the promo will be lower than DirecTV (and right now are about 50% of what we would have paid there – for 12 months). Pretty good deal, right?
Well, of course this is Comcast. So the installer was un-inspired and clueless (and way late, missing parts, and all in all not very helpful). The DVR (a Motorola DCT-3412) can best be described as “hard to get used to” (another way to put it would be “THE USER INTERFACE SUCKS!!!!!). We have an amazing amount of mpeg artifacts and when watching the local channels on live TV we get tons of little “stop and go” events – the sound will continue but the picture will stop for a few tens of a second. Highly annoying – but doesn’t happened with recorded or even time lapsed content, so it’s something we can work with.
So far what I hate the most is clearly the DVR. OMG. Like so many Motorola user interfaces this one was clearly designed by drunken monkeys who simply hate humans. It is terrible. The ReplayTV is a million times better. And it has the automatic “Commercial Advance” feature. Now we need to manually skip commercials. Like in the dark ages.
On the plus side, the soccer world cup is starting Friday and for people outside the US this is a big deal (actually, this is the biggest TV event in the world, bigger than the Olympics, the final will have about 50 times the number of viewers than the Superbowl). All games are available in HD and Comcast here in Portland gives me two of the three HD channels (of course I’m missing ESPN2-HD which for example carries the opening match Germany – Costa Rica on Friday… Grrrr). I still hope I’ll like it. The biggest fear right now is that this will make me buy a 42″ plasma… I’m so tempted as my 30″ 4:3 CRT is capable of displaying HDTV but is a little on the small side with wide screen content…
I’ll post more about all this as I get used to it (or throw it out the window, whichever comes first).